FAQ
Q: What payment methods do you accept?**
A:We offer secure and convenient payment options for your safety and convenience. You can pay using all major Credit/Debit Cards (Visa, MasterCard, American Express) and PayPal. All transactions are encrypted and secure.
Q: How do I check the status of my order?
A: Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's journey in real-time. Your chair will be on its way to you shortly!
Q: How long does it take to process and ship my order?
A: We value your time. We process and hand over all orders to our shipping partners within **48 hours** of purchase. Depending on your location, delivery to your doorstep typically takes **5-7 business days** thereafter.
Q: Can I cancel or change my order?
A: We understand that sometimes plans change. If you wish to cancel or modify your order, please contact our customer happiness team **within 48 hours** of placing your order at [tomzxw@outlook.com]. We will be glad to assist you. Please note that orders already shipped cannot be cancelled but can be returned under our hassle-free return policy.
Q: What is your return policy?
A: Your satisfaction is 100% guaranteed. We stand behind the quality of our craftsmanship.
90-Day Risk-Free Trial: If you are not completely satisfied with your chair for any reason, you can return it for a full refund or exchange within **90 days** of receipt.
Hassle-Free Process:** We offer free returns and exchanges for any quality-related issues. For non-quality related returns, a simple shipping fee may apply.
Customer First: Our policy is simple: If you're unhappy, we'll make it right.
Q: What if my product arrives with a defect or is damaged?**A: We meticulously inspect every chair before it leaves our workshop in Hokkaido. In the unlikely event that your chair arrives with a manufacturing defect or shipping damage, please contact us immediately. We will arrange a **free pickup, repair, or replacement** at no cost to you, ensuring a seamless and frustration-free experience.
